Refund and Returns Policy – Effective Date: January 7, 2025
At Leap Suri, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and hassle-free return and refund process. Please read the details below regarding our return and refund policy.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days from the date of purchase.
- The item must be unused, in the same condition you received it, and in its original packaging.
- Items marked as final sale or non-returnable are not eligible for returns or refunds.
2. How to Return an Item
If you would like to return an item, please follow these steps:
- Contact Us: Reach out to our customer service team at info@leapsuri.com or call us at (802) 442-9368 to initiate the return process. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Return Instructions: We will provide you with detailed return instructions, including a return shipping label (if applicable). Please ensure that the returned items are properly packed to avoid any damage during transit.
- Ship the Item: Once you have received the return instructions, ship the item(s) back to us using the provided shipping label. You are responsible for the return shipping cost unless the return is due to an error on our part (e.g., incorrect or damaged items).
3. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
- Original Payment Method: Refunds will be credited back to your credit card, PayPal account, or other payment methods used during the transaction.
- Partial Refunds: If the item shows signs of use, damage, or missing parts, we may issue a partial refund.
4. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
5. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately. We will offer a full refund or send you a replacement, depending on your preference.
- How to Report Damage: Please email us at info@leapsuri.com within 5 days of receiving your order with photos of the damaged or defective item and the packaging. We will guide you through the process for a full refund or replacement.
6. Non-Refundable Items
The following items are non-refundable and cannot be returned:
- Gift cards
- Personal care items (e.g., baby lotions, bath products)
- Items that have been opened or used
- Final sale items
7. Shipping Fees
Original shipping fees are non-refundable. If you are returning an item, the return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.
8. Contact Us
If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out to our customer service team:
- Email: info@leapsuri.com
- Phone: (802) 442-9368
- Address: 24 Robinson Ave, Bennington, Vermont(VT), 05201, United States
Thank you for shopping with Leap Suri. We strive to provide you with the best products and services, and we appreciate your understanding of our return and refund policies.