Shipping Policy – Effective Date: January 7, 2025
Thank you for shopping with Leap Suri! We strive to provide an excellent shopping experience, and our shipping policy is designed to be as clear and helpful as possible. Please read the following details regarding our shipping procedures.
1. Order Processing
- All orders are processed and shipped within 1-3 business days of purchase, excluding weekends and holidays.
- Orders placed on weekends or holidays will be processed on the next business day.
- We will send you a confirmation email with tracking information once your order has been shipped.
2. Shipping Rates
Shipping fees are calculated based on the following:
- Destination: The shipping cost will depend on the delivery address provided during checkout.
- Weight and Size: The weight and dimensions of your items may affect the shipping cost.
- Shipping Method: We offer a variety of shipping methods, and rates may differ based on your selection.
- The total shipping cost will be displayed at checkout before you complete your purchase.
3. Shipping Methods
Leap Suri provides multiple shipping options to suit your needs. Available shipping methods include:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Priority Shipping: Fastest delivery option, estimated within 1-2 business days.
- Shipping times are estimates and may vary based on weather conditions, holidays, or third-party carrier delays.
4. Domestic Shipping
- We currently ship within the United States only.
- Once your order has been shipped, you will receive a tracking number via email, which you can use to track the status of your order.
5. Shipping Delays
While we strive to deliver all orders on time, delays may occur due to unforeseen circumstances, including:
- Carrier delays
- Weather-related disruptions
- Public holidays
- Incorrect address details
- High order volumes during peak seasons (such as holidays)
We are not responsible for any delays caused by third-party carriers or incorrect shipping information provided by the customer.
6. International Shipping
At this time, we do not offer international shipping. We only ship within the United States.
7. Order Tracking
After your order has shipped, we will provide a tracking number via email, so you can monitor the status of your package. Please allow 24-48 hours for tracking information to update.
8. Shipping Address
Please ensure that your shipping address is correct before completing your order. If an incorrect address is provided, we are not responsible for any lost or misdirected shipments. If you notice an error after placing your order, please contact us as soon as possible, and we will do our best to assist you.
9. P.O. Boxes
We do accept orders with P.O. Box addresses; however, please note that some shipping carriers may have restrictions on delivering to P.O. Boxes.
10. Shipping Restrictions
Certain items, due to size, weight, or location, may not be eligible for specific shipping methods. If you are unable to choose your desired shipping option at checkout, please contact us, and we will assist you in finding the best shipping method.
11. Lost or Damaged Items
If your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue. In case of damaged goods, please retain the original packaging and provide images of the damage when reaching out to us.
12. Returns and Exchanges
If you are not satisfied with your order, please refer to our Refund and Returns Policy for detailed instructions on how to initiate a return or exchange.
13. Contact Us
If you have any questions or need assistance with your shipment, please don’t hesitate to contact us:
- Email: info@leapsuri.com
- Phone: (802) 442-9368
- Address: 24 Robinson Ave, Bennington, Vermont(VT), 05201, United States
Thank you for choosing Leap Suri. We look forward to providing you with excellent products and service!