Sales Policy – Effective Date: January 7, 2025

At Leap Suri, we strive to provide you with the best baby products, exceptional customer service, and a smooth shopping experience. By making a purchase from us, you agree to the terms and conditions outlined in this Sales Policy. Please take a moment to review the following important details before completing your order.

1. Pricing

  • All prices displayed on our website are in USD and are subject to change without prior notice. The prices listed at the time of purchase will be honored.
  • Sales Tax: Applicable sales tax will be added to your order total, depending on your location. The sales tax will be calculated during checkout.
  • Promotions: From time to time, we may offer promotions, discounts, or special offers. These promotions are subject to availability and may have specific terms and conditions.

2. Order Processing

  • Order Confirmation: Once you complete your purchase, you will receive an email confirmation with the details of your order. This confirmation means that we have received your order, but it does not guarantee availability or shipment.
  • Order Fulfillment: Orders are typically processed within 1-2 business days of receiving your order. However, processing times may vary depending on product availability, order volume, or other unforeseen circumstances.
  • Order Cancellation: You may cancel or modify your order within 24 hours of placing it by contacting our customer service team at info@leapsuri.com. After this time, the order may have already been processed and shipped.

3. Payment Methods

We accept the following payment methods for online orders:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other Secure Payment Methods: We may offer additional payment options as they become available.

All transactions are processed securely through encrypted payment gateways. By providing payment information, you authorize us to charge your selected payment method for the total amount of your order, including taxes and shipping fees.

4. Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated during checkout based on the destination, size, and weight of your order. You will be able to review shipping costs before finalizing your purchase.
  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. Delivery times will vary based on the shipping method selected and the destination.
  • International Shipping: Currently, we only offer shipping within the United States. We do not provide international shipping at this time.
  • Order Tracking: After your order has been shipped, you will receive a tracking number via email to monitor your order’s progress.

5. Product Availability

While we strive to keep our website updated with accurate product availability, we cannot guarantee that all items will always be in stock. In the event that an item is out of stock or unavailable, we will notify you via email and offer the option to:

  • Wait for the product to come back in stock
  • Choose an alternative product
  • Receive a full refund for the out-of-stock item

6. Returns and Exchanges

Please refer to our Refund and Returns Policy for detailed instructions regarding returns, exchanges, and refunds. In general:

  • You can return most products within 30 days of receipt for a full refund (conditions apply).
  • Some items may not be eligible for return, including opened or used products, final sale items, or personal care items.

7. Customer Service

Our dedicated customer service team is available to assist you with any questions, concerns, or issues related to your order. Feel free to reach out to us at:

8. Product Descriptions and Images

We make every effort to accurately display our products, including descriptions, colors, and images. However, there may be slight variations in product appearance due to factors such as lighting, monitor settings, and production processes. We are not responsible for any discrepancies between the actual product and the images shown on our website.

9. Account Security

When you create an account with Leap Suri, you are responsible for maintaining the confidentiality of your login details, including your username and password. You are also responsible for all activities under your account. If you believe there has been unauthorized use of your account, please contact us immediately.

10. Changes to This Sales Policy

We may update our Sales Policy from time to time to reflect changes in our business practices or legal requirements. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top of this page. We encourage you to review this policy periodically.

11. Legal Compliance

By making a purchase from Leap Suri, you agree to comply with all applicable laws, regulations, and the terms outlined in this Sales Policy. We reserve the right to refuse service or cancel orders that violate our policy or applicable laws.

12. Limitation of Liability

To the fullest extent permitted by law, Leap Suri shall not be liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products. Our liability is limited to the total amount paid for the products purchased.

Thank you for choosing Leap Suri for your baby product needs. We look forward to serving you!